Background

Business transformation is an investment in the future and customers are looking for a strategic partner that knows the ropes, has the credentials and has success stories.

Creative Sparq is a boutique professional services consulting business that customizes business processes on Salesforce (“Maximize your potential on Salesforce”) with a focus on partnership, trust, and end-to-end integration.

We have deep knowledge applying digital transformation strategy to small, medium and enterprise customers. As a trusted advisor, we identify the current state and collaborate on a vision of the desired future state. Then, using our proven methodology, we map the route from here to there with transparency. The customer levels up, secures the results and is ready for the future.

Historically, Creative Sparq has grown based on repeat business, word-of-mouth and referrals.

The Customer Success Manager is a strategic position which will strengthen our existing relationships and generate additional revenue.

Position Summary

The Customer Success Manager is responsible for building and nurturing long-term strategic partnerships to ensure ongoing customer satisfaction while also originating additional value-added opportunities.

The Customer Success Manager will represent Creative Sparq while managing key relationships across multiple industries and growth stages to maximizing value for our customers.

The Customer Success Manager is a uniquely hybrid role that straddles sales, order fulfillment and support. It is a strategic position which will strengthen our existing relationships and generate additional revenue through these customers and new prospects.

Responsibilities

• Identify and manage key relationships with high quality clients.
• Design and execute customer engagement plans.
• Participate in customer onboarding processes to ensure positive customer experience in the context of successful project delivery.
• Manage projects, resources and stakeholders for the achievement of project objectives (including functionality, budget and timelines).
• Provide account management, project delivery oversight, maintenance of governance mechanisms and escalation point within Creative Sparq.
• Capture and manage additional opportunities for Creative Sparq product offerings that add value to our clients.
• Conduct project debrief meetings with customers and capture feedback, satisfaction and success stories.
• Capture and analyze customer feedback surveys.
• Other related duties as assigned.

Qualifications

• Post-secondary education in business or related field or combination of education and experience.
• Demonstrated experience in account management, sales and pursuits.
• Experience within a consulting environment is considered an asset.
• Strong communication skills: Stating clearly what you want and expect from others; clearly expressing your thoughts and ideas; maintaining a precise and constant flow of information
• Consensual approach: Valuing the ideas and opinions of others and collecting their input as part of your decision-making process.
• Strong empathy skills: Demonstrating an active concern for people and their needs by forming close and supportive relationships with others including prospects, customers and team members.
• Skilled at feedback: Stating clearly what you want and expect from others; clearly expressing your thoughts and ideas; maintaining a precise and constant flow of information
• Strategic awareness: Taking a long-range, broad approach to problem solving and decision making through objective analysis, thinking ahead and planning.
• Skilled production: Adopting a strong orientation toward achievement; holding high expectations for yourself and others; pushing yourself and others to achieve at high levels.
• Skilled at persuasion: Building commitment by convincing others and winning them over to your point of view, in support of the customer’s objectives.
• Structuring: Adopting a systematic and organized approach, preferring to work in a precise, methodical manner while maintaining an ability to multi-task; developing and utilizing guidelines and procedures.

Why Creative Sparq

• Corporate values that put the employee first, to enable you to live your fulfilling and meaningful life:
  • Nurture the individual – We take care of our own so that we can live our fullest lives.
  • Make a big, positive impact – We have the power to create the future; we take responsibility to make it better.
  • Collaborate – We have achieved so much more together than we would have alone.
• 37.5 hour, flex-time work week.
• Work from anywhere.
• 4 vacation weeks per year.
• Creative Sparq recognizes 14 holidays per calendar year.
• Commission plan
• Progressive benefits including extended health care, vision, dental, employee assistance program, long term disability and virtual health care.
• Computer and mobile phone allowance to support bring-your-own device.
• Creative Sparq is committed to personal growth and continuing education and will support fees associated with courses and designations applicable to your role and growth plans.

Please submit your application here.

About Creative Sparq

Creative SparQ is a boutique performance improvement agency with a bright future and we are proud and thankful for a healthy list of interesting and progressive customers.

Structuring and building high-performance businesses is what we do. Driving business forward to meet the challenges of tomorrow in ways you didn’t even know were possible. We are consultants with an appetite for big results.

We have a consistent track record of on-time, on-budget, over-scope, high impact projects, deployed from the “cloud” across industries including energy, construction, tech, healthcare, manufacturing and telecommunications, just to name a few. We like to think we are good, caring, hardworking people with a solid methodology, which all translates into a high customer satisfaction score.

Our Core Values

• Make a big, positive impact – We have the power to create the future; we take responsibility to make it better.
• Nurture the individual – We take care of our own so that we can live our fullest lives.
• Collaborate – We have achieved so much more together than we would have alone.

About the Position

Position Id: P-001014
Job Type: Full Time
Title: Salesforce Consultant
Location: Work from anywhere

This role encompasses the ability to work on several software-as-a-service and platform-as-a-service projects within scheduled commitments and project deadlines. This role will be reporting to the Manager, Service Delivery.

Responsibilities

• Through a consultative approach, work with customers and business partners to grow business relationships, and maintain ongoing satisfaction with services provided.
• Facilitate sessions with customers to document and translate business requirements and business processes.
• Manage elements of the project delivery lifecycle.
• Configure Salesforce.com orgs, build process automations, formulas and validation rules.
• Manage data through Salesforce importing and exporting processes.
• Develop and facilitate training and training plans, create user materials and documentation, coordinate and deliver training.

Qualifications

• Post secondary diploma
• Salesforce certification(s)
• 3+ years Salesforce experience
• Excellent communication (written/verbal) skills
• Excellent analytical and problem solving skills with a strong sense of client engagement
• Experience in the Salesforce Platform
• Experience in business process flow charts
• Salesforce experience within a consulting environment an asset
• Business process certification is an asset

Why Creative Sparq

• Progressive benefits (extended health care, vision, dental, employee assistance program, virtual health care).
• Progressive vacation policy.
• Work from anywhere.

Help our customers succeed by joining our passion for our customer’s success.

Please note that only candidates who meet the qualifications will be contacted.

Thank you for your interest in Creative Sparq.

Creative Sparq is headquartered in Calgary, Alberta, Canada.

About Creative SparQ

Creative SparQ is a boutique performance improvement agency with a bright future and we are proud and thankful for a healthy list of interesting and progressive customers.

Structuring and building high-performance businesses is what we do. Driving business forward to meet the challenges of tomorrow in ways you didn’t even know were possible. We are consultants with an appetite for big results.

We have a consistent track record of on-time, on-budget, over-scope, high impact projects, deployed from the “cloud” across industries including energy, construction, high tech, healthcare, manufacturing and telecommunications, just to name a few. We like to think we are good, caring, hardworking people with a solid methodology, which all translates into a high customer satisfaction score.

Our Core Values

• Individual – Our people are our most important assets and are treated accordingly.
• Collaboration – Working together, we can achieve so much more than we can alone.
• Effectiveness and Efficiency – Do the right things, do them well.

Your Values

We are looking for individuals that express Initiative, Accountability, Tenacity and Humility.

About the Position

Position Id: P-001007
Job Type: Full Time/Part Time
Title: Salesforce Developer
Location: Work from anywhere

This role encompasses the ability to work on several software-as-a-service and platform-as-a-service projects within scheduled commitments and project deadlines. This role will be reporting to the Manager, Service Delivery.

Responsibilities

• Work within a team to design and build software products
• Coordinate and collaborate with team members and clients
• Ensure adherence to the SparQ delivery and project management methodology
• Contribute ideas to development decisions
• Conduct research and keep up-to-date on development solutions
• Code and test in a well-architected source code repository
• Some after-hours work may be required to execute changes to production environments.

Qualifications

• Excellent communication and interpersonal skills
• Excellent analytical and problem solving skills with a strong sense of client engagement
• Exceptional ability to adapt to progressive development approaches
• Understanding of PaaS and SaaS
• Computer programming (2+ years preferred)
• Experience in JavaScript and APEX an asset
• Salesforce platform experience an asset
• Salesforce certification an asset

Why Creative SparQ

• Progressive benefits (extended health care, vision, dental, employee assistance program, virtual health care)
• Progressive vacation policy
• Work from anywhere.

Help our customers succeed by joining our passion for our customer’s success.

Please note that only candidates who meet the qualifications will be contacted.

Thank you for your interest in Creative SparQ.

Creative SparQ is headquartered in Calgary, Alberta, Canada.