About us

Creative Sparq specializes in end-to-end process improvement and Salesforce implementation.

In other words, we help growing businesses like yours optimize your marketing, sales, operations, invoicing and digital systems — enabling your team to: 

  • Effectively learn your processes and systems because they are simple, logical and easy to understand (and teach) 
  • Complete their work efficiently, in as few steps as possible
  • Consistently deliver an exceptional customer experience
  • Facilitate collaboration and understanding between marketing, sales, operations, accounting and additional functions
  • Make informed business decisions based on clean, reliable data 
  • Minimize the time to move work through your business

95%

customer
satisfaction

93%

employee
satisfaction

47

collective years in business transformation

44

collective years in Salesforce

Why partner with Creative Sparq

The qualities that set us apart

Technical know-how meets business acumen

We bridge the gap between business strategy and technical implementation, helping you bring to life strategies that make sense for them, their processes and their business.​

Agility to meet changing needs

We work with you to help ensure that we support your ever-evolving business needs and requirements.​​

Ongoing optimization

We go beyond a one-and-done implementation, providing ongoing partnership whenever you need us.

Customer experience above all

Exceptional customer experience is paramount – proven by our 95% customer satisfaction score. We even include free customer care hours in every project.​

Implementation from the view of the customer

We’ve been the customer before — now we take a customer-first approach.​

A team you want to work with

Our team is comprised of a group of diverse values-driven individuals who hold the highest standards for themselves and the work they do on behalf of our clients.

Who you work with matters

Meet our team

Brad

Founder and Lead Architect

Brad has a passion for designing and implementing strategies that streamline processes, bringing 22 years of process improvement, 14 years of business transformation, 12 years of Salesforce implementation, and 10 years of digital strategy experience.

Brad loves taking on complex challenges and collaborating to deliver creative solutions that resolve challenges and enable businesses to grow.

Brad is especially proud of Creative Sparq’s high customer satisfaction and high employee satisfaction scores as well as the internal policies and processes that enable these.

In his spare time, Brad can be found on his dirt bike, snowboarding in the Rocky Mountains, woodworking in his garage, or skateboarding behind his Labrador-Boxer, Hunter.

See Brad’s success story here, featured by The Executive Committee (TEC) Canada.

Shadi

Co-founder and Solution Architect
With more than 11 years of customer relationship management, systems design and deployment experience, Shadi’s work is focused on looking beyond the status quo to realize positive change that is relevant and efficient.

Shadi’s brings expertise in project management, business process and implementation, sustainment, and governance — enabling him to consistently move the needle for the businesses he works with.

Shadi loves working with his customers and enjoys relationship building.

Shadi has his Bachelor of Arts in Political Science from the University of Calgary and completed a Masters of Arts from the University of Athabasca, focused on issues of resistance politically and organizationally. Shadi also holds numerous certifications in the Salesforce platform, including Sales and Service Cloud Consultant, Marketing Automation, and Business Process Modelling Notation.

Leila

Manager, Customer Success

A customer experience champion, Leila specializes in understanding the challenges your organization faces and liaising with our technical teams to build creative, practical solutions.

Leila brings 8 years of business experience to the Creative Sparq team — focusing on communications, marketing, project management, and business development.

When she’s not working, Leila enjoys traveling, hiking, and trying new restaurants.

Leila earned her Bachelor of Arts in Communications Studies and Political Science from the University of Calgary.

Anna

Manager, Consulting
Anna is passionate about delivering excellent technical design with a keen attention to detail.
With a background in sales and marketing, Anna excels in marrying technical know-how with business acumen, helping organizations navigate through complex projects and achieve ambitious goals.
Her 8+ years of Salesforce product experience includes Sales Cloud, Service Cloud, Experience Cloud, and Omnistudio.
Anna is currently working on completing her MBA, and you can find her travelling to try new foods and experiences in her spare time.

Michelle

Consultant

Meet Michelle, a welcoming teammate with over 8 years of experience in Salesforce. Michelle brings a wealth of knowledge and expertise in Sales Cloud, Service Cloud, Salesforce Administration, project management, support, and training.

With a proven track record of success, an unwavering commitment to excellence, and an aptitude for change management, Michelle channels her artistic curiosity and professional expertise to foster growth and innovation for our clients.

Chesterson

Consultant

Chester has spent 4 years implementing business transformation on Salesforce and is highly focused on meeting customer needs and KPIs.

Areas of focus include Sales Cloud, Service Cloud, CPQ, Field Service, and Conga Composer.

Chester has a Bachelors of Science from the University of Manitoba and a Computer Analyst/Programmer Diploma from the Red River Community College.

He is experienced in solution design, implementation, and training and is currently working on adding data analytics and developer programming to his skillset.

Chester enjoys good food and is a hockey fan.

Rohit

Senior Salesforce Developer

Rohit brings in 11 years of practical expertise in Software development, with a strong focus on Apex, Lightning Web Components (LWC), Flows, Javascript, and REST APIs.

He has applied his skillset to delivering intricate solutions on numerous Salesforce projects, both through traditional methodologies and using advanced tools like Copado to deliver complex solutions.

His academic background includes Bachelor’s and Master’s degrees in Computer Science.

Rohit also holds number of Salesforce certifications, including Platform Developer 1, App Builder and Associate. In his spare time, he enjoys playing and watching soccer and cricket.

What our customers are saying

“Amazing process. Creative Sparq really spends the time to understand the business and what the need is. They completed ahead of schedule and under budget!”
Jared Reist
President
Mountain View Benefits
“The fact that our project was completed two weeks ahead of schedule with all requirements met and with happy users demonstrates Creative Sparq ability to do proper project planning and management. I’ve worked with many contractors in the past and Creative Sparq is one of the best I’ve dealt with.”
Jose Vargas
Director, Proposals
OSI Maritime
“Creative Sparq was an instrumental and driving force in our business transformation! We look forward to working with them in the future.”
Ashley Carpenter
Senior Manager, Operations and Customer Solutions
Civeo
“Creative Sparq understood what we needed very quickly and we went through the software to find the issues and solution quite easily.”
Adeola Oladimeji
Business Development Coordinator
INLIV
“Creative Sparq is a trusted partner because of their transparency, high business acumen, and methodology which has consistently delivered each scope successfully–on time, on budget, and meeting complex and changing requirements.”
Alex Robart
CEO
Ambyint
“Excellent communication and updates about progress provided regularly. Was so thrilled and surprised with how quickly we were able to deploy to production. Thanks again for all your help!”
Erin Macfarlane
Operations Manager
TELUS

Connect with us

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