Testimonials

Our first commitment is to the success of our customers.

To achieve this, we bring the expertise and approach that enables our customers to make significant improvement and return on investment.

Below are testimonials and project background for some of our engagements.

Civeo Global Sales Alignment

Civeo is a global workforce accommodation specialist with operations in Canada, United States and Australia. Creative SparQ defined and deployed global sales processes for multiple product lines.

We engaged Creative SparQ to transform our sales processes on a global scale, across 5 lines of business, 3 countries and 85 users.

During the 3 month project, Creative SparQ met every milestone, delivered 100% of our requirements and came in on budget.

We appreciated Creative SparQ’s approach to designing the business process first then marry the business process to the platform; this wasn’t a technology project for us and we were able to focus on streamlining our business processes globally.

Creative SparQ was extremely knowledgeable on the Salesforce platform and designed a user-friendly CRM with added functionality that increases business development and sales rep effectiveness. We also noticed that every time we proposed a problem, they came back with options and recommendations based on current and future Salesforce functionality.

We were very impressed with the maturity and sophistication of Creative SparQ’s Project Management processes, templates and methodology which helped us pass our internal gate reviews while also building trust with IT and comfort with our executives.

The deployed solution is a great tool! Shortly after launch, we noticed a dramatic improvement in streamlining our sales processes, reduced waste in our bid process, reduced email, and most important, pipeline transparency. Users have full visibility into what they need to do their job and we enabled executives to make clear and concise decisions (and communicate those decisions).

We are getting extremely positive feedback from our users, even our early resisters! This is evident in the steadily increasing pace of adoption. Users comment that they really like the tool, that it makes their lives easier and they can focus more on adding value.

Creative SparQ was an instrumental and driving force in our business transformation! We look forward to working with them in the future.

—Ashley Carpenter, Director, Commercial Pursuits, Civeo

Kimes Ranch Order to Cash AutomationKimes Ranch

This project included a lead-to-cash process review, followed by automation and integration within the order-to-cash cycle. Creative SparQ Inc. designed and deployed processes to fully integrate the customer orders, order fulfillment, invoicing and payment.

We engaged Creative SparQ when our company was successfully growing but manual processes and un-integrated systems were holding us back.

We had been using Salesforce for approximately one year but suspected we weren’t getting the most out of our implementation.

Creative SparQ put us in a position where we can effectively manage our business from the CRM and can grow by automating rather than hiring additional employees to perform manual processes.

They began our engagement by first understanding our existing processes and Salesforce implementation. We found them to be very effective and efficient in the process and we appreciate that they took the time to understand our business and current issues before making recommendations.

They then proposed and implemented a streamlined, automated and practical future state that demonstrated their business acumen, understanding of our strategy, knowledge of the Salesforce platform and consideration for providing business value. This included integrating Salesforce with several back-office systems for an efficient and automated transaction flow.

We are extremely satisfied with their services and highly recommend Creative SparQ as a trusted, capable and dependable implementation partner!

—Amanda Kimes, Vice President, Kimes Ranch

Mayfair Diagnostics Org Review and Enhancement

mayfair-logo-blueMayfair Diagnostics engaged Creative SparQ Inc. to perform an org review and implement recommendations to enable referral management followed by subsequent enhancements to deploy Mayfair Diagnostics’ customer relationship management system.

Creative SparQ reviewed our Salesforce implementation and business model and gave us insightful direction on a number of key issues that were preventing us from fully leveraging the platform. They helped us fix those issues by designing better solutions with the pre-existing, standard objects and functionality rather than utilizing our custom object solution which was not meeting our needs.

We have since engaged Creative SparQ Inc. on a number of other initiatives and we are extremely happy to have them as our trusted Salesforce Partner. They are easy to work with, knowledgeable and efficient. In addition to designing and implementing a scalable Salesforce solution for our unique business model, Creative SparQ Inc. also provided us with the skills necessary to continue to build and evolve our system to fit our business needs.

They are a great company to work with and we highly recommend their services.”

—Pam McMinn, Digital Marketing Specialist, Mayfair Diagnostics

Mountain Exposure Salesforce Quick Start

Mountain exposure wanted a centralized platform to facilitate better decision making, maintain high customer satisfaction and support scalable growth into new provinces. Creative SparQ was engaged as a trusted partner to setup standardized and efficient processes.

At Mountain Exposure, we needed a leading platform to replace several disjointed prospect and customer management tools. We selected Salesforce, with Creative SparQ as our implementation provider.

Creative SparQ’s approach led us to an excellent design and successful roll-out (on time, on budget, complete adoption). This included understanding our processes and objectives, customizing Salesforce without complicating the system, and training us to get maximum benefit from the system.

Throughout the engagement, we found Creative SparQ to be highly accessible, transparent, enjoyable to work with and extremely knowledgeable on the Salesforce platform.

We highly recommend Creative SparQ as a Salesforce consulting partner.

—Louis-Julien Roy, Founder, Mountain Exposure

INLIV Salesforce Quick Start

INLIV Logo
INLIV engaged Creative SparQ to facilitate the initial phase of INLIV’s customer relationship management system deployment which focused on increasing the efficiency and effectiveness of its business development representatives with the intent to increase client acquisition, decrease cost of client acquisition and decrease client acquisition cycle time.

We had excellent success with Creative SparQ in the initial phase of our CRM deployment, which focused on increasing the efficiency and effectiveness of our business development representatives.

They were extremely knowledgeable on the Salesforce platform and their guidance in configuration and training was very valuable.

We view Creative SparQ as a key partner to support our business as we advance our use of CRM.

—Cary Bohnet, Business Development & Strategic Partnerships, INLIV

Contact Info

  +1 (403) 815-1550
  info@creativesparq.ca
2267 Mons Ave SW
Calgary AB Canada T2T 5L2

Customer Testimonials

  • "We are extremely satisfied their services [...]"
  • "They are a great company to work with [...]"
  • See more

Disclaimer

Salesforce, Salesforce.com, and Force.com are trademarks of Salesforce.com and are used here with permission.